The Total Quality Management in Banking

The Implementation of Total Quality Management (TQM) for The Banking Sector in Jordan

After its development and phenomenal success, Total Quality Management (TQM) was applied outside the industrial sectors to service organizations, such as banks. This paper investigates the application of TQM to a service organizations using Jordanian baking sector as a model example. Banking is an important sector in Jordan. The government has introduced several laws and constitutions aimed to ...

The Mediating Role of Kaizen in the Relationship between Total Quality Management and Organization’s Performance

The present study aims to investigate the mediating role of Kaizen in the relationship between total quality management and organization’s performance. The research method is descriptive-survey and the statistical population of the research is the employees of the district of five Shiraz gas transmission operations, which is equal to 138 people. According to the Cochran formula, 102 senior mana...

Investigating the barriers to the establishment of total quality management in educational and non-educational hospitals

Background and Objectives: One of the most popular systems for creating structural changes in hospitals is total quality management; Which is known as one of the most important philosophies to increase the effectiveness of the organization and competitive advantage. This study aimed to investigate the barriers to the establishment of TQM in hospitals in Kerman. Methods: This descriptive-correla...

Total Quality Management in Healthcare

This paper presents the description on Healthcare organizations are required to focus on Total quality improve:Rendering acceptable, quality health services to patients at affordable price within reasonable price, within in a reasonable time; Applying zero errors to all patients services; maintaining a continuous error prevention program; Training employees in medical care on such aspects as er...

Total Quality Management